Refund policy
Please, consider I’m just a small business & this is a hand-crafted item, which can take many hours or even days to complete, so I cannot offer returns or exchanges, unless there is an error made on my part.
I ask all customers to read my FAQs section for better understanding of sizing & color references. I do believe taking 5 minutes to read this will help you place the order exactly as you need, plus save so much more time & headache.
I set all my orders up to be a positive experience, but mistakes can happen. If there are any errors made on my part, please contact me immediately. I will provide a shipping label, where I can fix or replace the item immediately. You will NOT have to wait the standard time frame a 2nd time.
Cancellations are allowed within the first 48 hours of purchase.
COMMUNICATION POLICY
Please triple-check that your email & phone number are correct before placing your order. Because this is a custom, made-to-order item, we may need clarification or approval to complete your order. If we cannot reach you after multiple attempts within 21 days, your order may be cancelled without refund. As a small business, we simply cannot hold time & use resources indefinitely when a customer is unreachable. This is easily avoided by providing accurate contact information & replying within a reasonable matter.
PERSONALIZATION POLICY
If you request personalizations, please provide clear instructions at checkout. If information is missing or unclear, we will contact you for clarification. If we do not receive a response within 21 days, we reserve the right to:
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choose the best option on your behalf, based on your order and design, or
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remove the personalization from the order if clarity is needed to complete it.
This ensures your order continues moving forward & avoids unnecessary delays.